Terms of Service

1Introduction

These Terms of Service ("Terms") are an agreement between you and Amvina Spa LLC ("Amvina Spa," "we," "us," or "our"), a California limited liability company located at 10302 Trask Ave, Unit D, Garden Grove, CA 92843.

These Terms apply to amvinaspa.com and its subdomains, our landing pages and forms, and every quote, order, and purchase you make with us. By using this website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use this site or order from us.

How we handle your information is described in our Privacy Policy, which is incorporated into these Terms.

2Eligibility & Authority

You must be at least 18 years old to use this website or place an order.

Our products are sold primarily for commercial use in salons and similar businesses. If you are ordering on behalf of a business, you represent that you are authorized to bind that business to these Terms, and "you" includes that business.

3Products & Custom Orders

Most of what we make is built to order for your specific chairs, which is why the sections that follow are written the way they are.

We manufacture and sell spa chair covers and related products, including items made to order based on the specifications, measurements, colors, materials, or artwork you provide.

• You are responsible for the accuracy of the information you give us. This includes chair make and model, measurements, quantities, color selections, and any logos or artwork. We manufacture to the specifications recorded on your approved order.
• Where we provide a proof, mockup, sample, or written specification for your approval, your approval is final and production proceeds on that basis.
• Product photographs, samples, and swatches are representative. Actual color, texture, and finish may vary because of screen calibration, lighting, and material dye lots. Reasonable variation of this kind is not a defect.
• Made-to-order items are built for you alone and cannot be resold to another customer. This is why they are covered by Section 8.

4Quotes & Order Acceptance

Quotes are valid for 30 days unless we state otherwise, and may be revised if your requirements change.

An order is not binding on us until we confirm it in writing and receive your deposit. We may decline or cancel any order — including for pricing or description errors, product unavailability, suspected fraud, or an inability to verify your information. If we cancel a confirmed order, we will refund what you have paid for the cancelled portion.

5Pricing, Taxes & Payment

• Prices are in U.S. dollars and exclude shipping, handling, duties, and taxes unless stated otherwise. Applicable sales tax is added at checkout or on your invoice. If you are tax-exempt, you must give us a valid resale or exemption certificate before we invoice you.
• Deposit and payment terms vary by order and are set out on your quote or order confirmation. Typically, we require a 50% deposit before production begins, with the remaining balance due before shipment.
• Where we extend payment terms or a payment plan, you agree to pay each installment when it is due. Past-due balances may accrue interest at 1.5% per month, or the maximum permitted by law if lower, plus reasonable costs of collection.
• We may suspend production, hold a shipment, or decline future orders while any balance on your account is past due.
• You authorize us to charge the payment method you provide for amounts you owe on an order you have approved.

If you believe an invoice is wrong, contact us so we can resolve it. Initiating a chargeback without first raising the issue with us is a breach of these Terms.

6Production & Lead Times

Lead times we quote are good-faith estimates, not guarantees. They begin at the latest of: order confirmation, receipt of your deposit, and approval of all specifications and artwork.

Changes you request after approval may reset the lead time and change the price. We are not liable for delays outside our reasonable control, including those described in Section 14.

7Shipping, Delivery & Imports

• Shipping estimates are not guarantees. Once we hand a shipment to a carrier, delivery timing is in the carrier's control.
• Title and risk of loss pass to you when we deliver the goods to the carrier.
• Please inspect every shipment on arrival. Report shortages, visible damage, or loss in transit to us within 5 business days of delivery, with photographs of both the packaging and the product. Claims made after that window may not be honored.
• For shipments outside the United States, you are the importer of record. You are responsible for all duties, tariffs, customs charges, taxes, and compliance with local import requirements. Refused or abandoned shipments remain your responsibility and the associated costs are not refundable.
• If a delivery fails because of an incorrect address, a refused delivery, or no one being available to receive the shipment, reshipment costs are yours.

8All Sales Final

Because our products are manufactured to your specifications, we cannot cancel, resell, or restock them.

Once an order is confirmed, it cannot be cancelled, and all sales are final. We do not accept returns or issue refunds for change of mind, ordering the wrong size or model, incorrect measurements you supplied, delays outside our reasonable control, or color and texture variation within the tolerances described in Section 3.

There are three exceptions, and only three:

• Our error. If a product does not match the specification you approved, we will correct it at our cost.
• Defects. Covered by the limited warranty in Section 9.
• Shipping loss or damage. Covered by Section 7, if reported within the window stated there.

If we agree in writing to an exception outside these Terms, that accommodation applies only to that order and does not change these Terms for any other order.

9Limited Warranty

We warrant that our products will be free from defects in materials and workmanship under normal commercial use for 12 months from the date of delivery.

What this warranty does not cover

• Normal wear, fading, stretching, or cosmetic change from ordinary use
• Damage from improper installation, alteration, or repair not performed by us
• Damage from acetone, solvents, chemicals, dyes, oils, heat, or cleaning methods outside our care instructions
• Damage from misuse, abuse, accident, pets, sharp objects, or use beyond the product's intended purpose
• Variation in color, texture, or dimension within the tolerances described in Section 3
• Products that have not been paid for in full

How to make a claim

Email [email protected] within the warranty period with your order number, a description of the issue, and clear photographs. We may ask you to return the product for inspection.

Your exclusive remedy under this warranty is, at our option, repair, replacement, or a refund of the amount you paid for the affected product. This warranty runs to you as the original purchaser and is not transferable.

No other warranties

Except for the limited warranty in this section, our products and this website are provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all other warranties, express or implied, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that this website will be uninterrupted, secure, or error-free.

10Intellectual Property

Artwork and materials you send us

If you send us logos, artwork, designs, images, or other materials, you grant us a non-exclusive license to reproduce and use them as needed to produce, package, and ship your order. You represent and warrant that you own or are licensed to use those materials, and that our use of them as you have directed will not infringe anyone's rights. You agree to indemnify us for claims arising from materials you supply.

We may decline to reproduce any material we consider unlawful, infringing, or offensive.

Reviews and content you post

If you post a review, photo, or testimonial to our website or social channels, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, and display that content for marketing purposes, attributed as you provided it.

Our content and marks

This website and its content — text, images, product photography, designs, logos, and the Amvina Spa name and marks — are owned by us or our licensors and protected by intellectual property law. You may not copy, reproduce, republish, scrape, or use our content or marks commercially without our prior written permission. Purchasing a product does not transfer any intellectual property rights to you.

11Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost business, loss of goodwill, or business interruption, arising out of or relating to these Terms, our products, or this website — even if we were advised of the possibility of such damages.
• Our total aggregate liability arising out of or relating to any order will not exceed the amount you actually paid us for the product giving rise to the claim.

Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you. Nothing in these Terms limits liability that cannot be limited under applicable law.

Indemnification

You agree to indemnify, defend, and hold harmless Amvina Spa LLC and its members, officers, employees, and agents from any claims, damages, liabilities, and reasonable costs — including attorneys' fees — arising from your breach of these Terms, your misuse of our products, your violation of law, or materials you supplied to us.

12Email & Text Communications

When you give us your phone number or email address, you agree that we may contact you about your quote, order, and account.

If you opt in, we may also send you recurring marketing text messages and emails about products, promotions, and appointments.

• Consent to marketing messages is not a condition of any purchase.
• Message frequency varies. Message and data rates may apply.
• Reply STOP to any text message to opt out, or HELP for assistance. You can unsubscribe from marketing email using the link in any such message.
• We cannot guarantee that every carrier will deliver every message.

13Using This Website

You agree not to use this website to break the law, infringe anyone's rights, transmit malware, attempt unauthorized access to our systems, scrape or harvest data, interfere with the site's operation, or misrepresent your identity or affiliation.

This site may link to or rely on third-party websites and services, including payment processors, scheduling tools, and shipping carriers. We do not control those services and are not responsible for their content, policies, or performance. Your use of them is governed by their own terms.

14Events Outside Our Control

We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including natural disasters, fire, flood, epidemic, war, civil unrest, labor disputes, carrier or port delays, customs actions, tariff or trade-policy changes, material shortages, supplier failure, utility or telecommunications failure, and government action.

15Governing Law & Disputes

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules.

Any dispute arising out of or relating to these Terms, our products, or this website must be brought exclusively in the state or federal courts located in Orange County, California. You and we each consent to the personal jurisdiction of those courts.

Before filing a claim, you agree to contact us first so we have a reasonable opportunity to resolve the matter directly.

16Changes to These Terms

We may update these Terms from time to time. The effective date at the top of this page reflects the most recent version.

Changes apply to orders placed after the change takes effect — the Terms in place when you placed an order continue to govern that order. Your continued use of this website after we post changes means you accept the updated Terms.

17General Provisions

• Entire agreement. These Terms, together with your approved quote or order confirmation and our Privacy Policy, are the entire agreement between us on this subject. Where a signed written agreement between us conflicts with these Terms, that agreement controls.
• Severability. If any provision is found unenforceable, the rest remains in effect.
• No waiver. Our failure to enforce a provision is not a waiver of it.
• Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets.
• Headings. Section headings are for convenience only and do not affect interpretation.